Ransomware Recovery Services:
Emergency Incident Response (IR) Professionals
Experiencing a ransomware attack? Contact our team 24/7/365 for immediate assistance in mitigating the damage and removing the malware.

How to handle a
Ransomware Attack
Ransomware attacks are becoming increasingly common and they target businesses of all sizes. Working with professional data recovery and cyber security experts is essential to guarantee the safest practices are used to decrypt data affected by ransomware.
Here are our recommended immediate steps when facing a ransomware attack:
1. Do not turn off the computer;
2. Document all relevant information about the ransomware;
3. Preserve any cyber-evidence;
4. Check for backups or shadow copies to restore data;
5. Back up the encrypted data, and consider recreating data from scratch;
6. Report the crime to the relevant authorities;
A quick call with one of our data recovery advisors can prevent a lot of headaches and increase the chances of restoring your data.
How to Recover from a Ransomware Attack
Reduce downtime & reduce data loss
Evaluation
Recovery
Reporting
How much does Ransomware Recovery Services cost?
Share some details about your infected device and receive a customized quote for our services.
What's the device you have an issue with today?
Types of Ransomware
Identifying what ransomware has infected your system is the first step in ransomware recovery.
Cyber threats have been evolving every year, leading to a rise in various types of ransomware, each with unique characteristics and attack methods. Here’s a short list of known ransomware that are currently targeting organizations, these also include ransomware as a service (RaaS).
Experience in every industry
It’s not just giant corporations that are the main targets anymore, businesses of all sizes can find themselves victims of these attacks. Let SalvageData help you recover your data safely.

B2B and B2C businesses
Businesses of all sizes can count on our experts to recover their data.

University & educational institutions
We have experience working with hundreds of educational institutions nationwide.
24/7 emergency services
Our data recovery advisors are available 24/7 for our Emergency Recovery Options.
Comprehensive Ransomware Recovery Services
SalvageData offers an all-round complete range of services when it comes to ransomware recovery. From investigating how the attack was possible, to decrypting every last bit of data, count on SalvageData for a secure data recovery.
Media Ransomware Evaluation
- Analysis of a single media to determine ransomware-type.
- Extraction of ransomware note.
- Research Ransom and determine if there is a publicly known decryptor through our network of cyber security professionals, researchers, and partners.
- Summary Report of the above.
Decryption & Recovery
- Exploring backup restoration options.
- Use of publicly known decryptor if available (15% success).
- Reverse engineering the malware (exploiting vulnerabilities in the malware code) (20% success).
- Exploring encryption integrity for the possibility of paying the ransom. (60% success).
- Transfer all decrypted files to sterile storage media.
- Removal of ransomware malware.
- Summary Report of Decryption.
R&D: No publicly known decryption
- In-depth research of the encryption
- If a new ecryptor can be created, create it and crack the encryption
- Added to our notification list if public decryption is found or created by our staff
- Transfer all decrypted files to a sterile hard drive
- Removal of ransomware malware
- Summary report of the decryption process
Third-Party Investigation
- Cyber security analysis and report of how the malware was introduced, security issues exploited, and solutions to prevent such occurrence in the future.
Ransomware questions
Answered by experts
What is a ransomware attack?
A ransomware is an advanced malware (a common computer virus or network worm) that attacks both enterprises’ and individuals’ computers by encrypting data, making it impossible to access until the assigned ransom amount is paid to the hacker.
What is ransomware data recovery?
Our SalvageData experts will employ proprietary techniques, advanced tools, and state-of-the-art equipment to extract corrupted and deleted files, as well as to decrypt encrypted data by hackers. If decryption is not successful, we offer specialized negotiation services to help get the encryption key.
How much do ransomware data recovery services cost?
There’s a whole range of services when it comes to decrypting data held in ransom. Each stage of ransomware recovery has a different price range, here’s what to expect:
Evaluation: $500, plus $1000 to expedite the service;
Decryption: $2500, these efforts range from exploring backup options, using known decryptiors and transferring restored files to a sterile storage media;
Research: $150/hr, these services are priced by the hour since they often require developing a decryption code from scratch;
Investigation: $2000, this is an add-on service where top security experts investigate the security breach that made the system vulnerable to attacks in the first place.
What do you do after a ransomware attack?
First, disconnect your computer from the network and wifi as soon as an attack is suspected in order to prevent spreading the malware. Ideally, the best course of action is to eliminate the ransomware first and restore your systems with a non-infected backup. In order to eliminate any trace of malware, you can resort to antivirus softwares or simply reset your system to factory settings. Call a data recovery advisor as soon as possible.
What if it’s impossible to decrypt the data?
Should the decryption of data be deemed impossible without the key, your data recovery advisor will offer a suit of services that include how to handle and negotiate the ransom situation. Even further, we offer services in securing the data and cleaning it before restoring it to your systems.
A client may request to cancel the service project at any point before the ransomware recovery is accepted. If the customer has already approved service based on the quote provided by SalvageData and provided a credit card, a cancellation fee equal or greater of either $200 or 20% of the quoted service fee will apply.
SalvageData is located all across the country but our headquarters are in Cleveland, Ohio. To find out your nearest drop off location please click here.
Depending on the capacity of the recovered data, we will either send it on a brand new external media or via download. Data downloads are limited to 50 GB for economy service, 100 GB for expedited, and 500 GB for an emergency.
Our SSAE 16 SOC3 TYPE III certification is paired with a strict chain-of-command protocol for all data. This means your data is safe, secure and kept confidential. We are also a trusted data recovery provider for government agencies and healthcare facilities since we are also GSA and HIPAA compliant.
Yes. Before making a payment, you will be able to view and approve a list of the files we were able to recover.
What is the best data recovery service?
The best data recovery service combines experience, certified expertise, and efficient customer service. We are SalvageData.

We can confidently say that we are the best HDD data recovery service providers you can find. With our team of certified experts, SOC Type-3 certified security, and full-sized ISO-5 cleanroom, SalvageData has the infrastructure and customer support system that makes us standout from any competition.
VS

The alternative recovery solution is limited. Inconsistent qualifications produces expensive, time-consuming, and potentially unsafe results.
Don’t jeopardize your crucial data. The alternative solution may crush your chances of a successful recovery.
Here's how what makes SalvageData the top data recovery provider:
Easy access to specialty parts from DonorDrives which helps lower the cost of the recovery
Robust partner program that offers professional and personalized service to our clients across the US
Apple Independent Repair Provider as well as a partner in Apple Business Chat
Dual gigabit network technology allows for faster and secure download of recovered data
Partnership with Fedex for a worry-free device drop-off experience at any of Fedex’s over 2.000 locations
Official Multiple Award Schedule (MAS) and GSA Advantage! Contract Holder for the U.S. GSA and cleared for high security data
Listed under the GSA's Cooperative Purchasing and Disaster Purchasing Program
One of the highest successful recovery rates worldwide, with a mission to take on every complex case
Mission to continually improve local services, parts availability, data security, and acquire updated industry certifications
Constant innovation to provide the best customer support with smart technology and case tracking updates
See what others say
Verified reviews from around the web
Video testimonials
Related Data Recovery Services
Salvagedata's expertise goes beyond professional recovery.

External Drive Data Recovery
We recover data from both external SSD and HDD drives. Rely on certified experts to restore your important files from damaged or corrupted external drives.

Hard Drive Data Recovery
Recover data from all brands of HDD, PC hard drives, and hybrid disks. Our specialists ensure fast and secure recovery for any data loss scenario.

NAS Data Recovery
Recover data from NAS devices, including RAID configurations. Our team handles all types of NAS systems and ensures data recovery with minimal downtime.

RAID Data Recovery
Our RAID data recovery services cover RAID 0, 1, 5, 10, and other configurations. We offer expert solutions for failed, degraded, or corrupted RAID arrays.

SAN Data Recovery
Our team specializes in handling SAN devices from leading manufacturers like Dell EMC, HP, and IBM, ensuring efficient recovery with minimal disruption to your operations.

SD Card Data Recovery
Our recovery experts specialize in restoring data from SD and memory cards. We guarantee quick recovery with a no-data, no-charge policy.

SSD Data Recovery
Our data recovery experts handle all SSD data loss scenarios with advanced tools, ensuring maximum recovery with high-security protocols.

USB Flash Drive Data Recovery
Recover lost data from USB flash drives, regardless of the damage or brand. We offer free in-lab evaluations to assess data recovery needs.
If you’re unsure about which data recovery service to choose, let our team assist you in selecting the appropriate solutions. We understand the anxiety that comes with a sudden drive failure, and we are more prompt in our actions compared to other recovery service providers.
Learn more on our blog
Complete guides, solutions, and comparisons on all data storage devices.